Shipping policy

Shipping Policy

At Empire Footwear, we are committed to delivering your footwear safely, securely, and on time. Please review our shipping policy before placing your order.

1. Order Processing

Orders are processed within 1–3 business days after payment or order confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Once your order has been shipped, delivery usually takes approximately 3–7 business days, depending on your location and the courier service.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the delivery location and order details. Any applicable delivery fees will be shown before you complete your purchase.

4. Order Tracking

When available, customers will receive shipping or tracking information after their order has been dispatched. You can use the tracking details to monitor your shipment.

5. Delivery Delays

Delivery times are estimates and may occasionally be affected by courier delays, weather conditions, public holidays, incorrect addresses, or other circumstances beyond our control.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact information. Empire Footwear is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

7. Damaged Packages

If your package arrives damaged, please contact Empire Footwear Customer Support as soon as possible and provide photographs of the package and product so we can assist you.

8. Lost or Undelivered Orders

If your order does not arrive within the expected delivery period, please contact us so we can check the shipment status with the courier and assist you accordingly.